Classy Cleaning Solutions
Privacy Policy
Effective Date: April 2026 | Melbourne, VIC, Australia
1. Introduction
Classy Cleaning Solutions (“we”, “us”, or “our”) is a professional cleaning services company based in Melbourne, Victoria, Australia. We provide a range of services including End of Lease Cleaning, Carpet Cleaning, Window Cleaning, Pressure Washing, Builder Cleaning, Commercial Cleaning, School & NDIS Cleaning, and Driveway Cleaning across 45+ suburbs in Melbourne.
We are committed to protecting the privacy of every person who interacts with us — whether you are a residential customer, a commercial client, an NDIS participant, a job applicant, or simply a visitor to our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in that Act.
By using our website, contacting us, or engaging our services, you agree to the terms of this Privacy Policy.
2. Personal Information We Collect
We only collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:
2.1 Information You Provide to Us
- Contact details: your full name, phone number, email address, and service address
- Booking information: property type, service date and time, specific cleaning requirements
- Payment information: billing details necessary to process payment (we do not store full card details on our servers)
- Communication content: messages, enquiries, feedback, and complaints you send to us via phone, email, website form, or WhatsApp
- NDIS-specific information: NDIS plan details, participant reference numbers, and support coordinator contact details where required to deliver NDIS-funded cleaning services
- Employment information: resumes, references, and identification documents for job applicants
2.2 Information Collected Automatically
- Website usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs via cookies and analytics tools
- Device information: device type and operating system used to access our website
2.3 Information From Third Parties
- Review platforms (e.g. Google Reviews) where you have left a public review of our services
- Real estate agents or property managers who engage our services on your behalf
- NDIS support coordinators or plan managers acting on behalf of a participant
3. How We Collect Your Information
We collect personal information through the following channels:
- Our website contact and booking forms at classycleaningsolutions.com.au
- Phone calls and SMS to +61 470 203 988
- Email correspondence to info@classycleaning.com.au
- WhatsApp and other messaging applications
- In-person interactions during service delivery
- Third-party referrals (real estate agents, property managers, NDIS coordinators)
- Publicly available sources, such as business directories
We will always collect personal information directly from you where it is reasonable and practical to do so. Where we receive your information from a third party, we will take reasonable steps to ensure you are made aware of this.
4. Why We Collect and Use Your Information
We collect and use your personal information for the following primary purposes:
- Service delivery: to schedule, confirm, and perform the cleaning services you have requested
- Communication: to send booking confirmations, service reminders, and follow-up correspondence
- Payment processing: to issue invoices and process payments for services rendered
- Bond-back documentation: to prepare photographic evidence and cleaning checklists for end-of-lease clients
- NDIS service delivery: to meet our obligations under the NDIS Practice Standards and to coordinate services with support coordinators and plan managers
- Quality assurance: to review and improve our service quality based on feedback and complaints
- Legal compliance: to meet our obligations under applicable laws, including workplace health and safety, taxation, and consumer protection legislation
- Marketing (with consent): to send promotional offers, service updates, or newsletters where you have opted in to receive these
- Employment: to assess job applications and manage our workforce
We will not use your personal information for any purpose that is unrelated to the above without your consent, or unless we are required to do so by law.
5. Disclosure of Your Personal Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following limited circumstances:
5.1 Service Delivery Partners
We may share your contact and address information with contracted cleaning staff or subcontractors who are engaged to perform services on your property. These individuals are required to handle your information in accordance with our privacy standards.
5.2 Payment Processors
Payment information is processed securely by third-party payment providers. These providers operate under their own privacy and security policies and are subject to applicable financial regulations.
5.3 NDIS-Related Parties
For NDIS-funded services, we may share relevant information with the National Disability Insurance Agency (NDIA), registered plan managers, and support coordinators as required to deliver and claim for services under your NDIS plan. We handle all NDIS participant information with the highest standard of sensitivity and confidentiality.
5.4 Real Estate and Property Parties
For end-of-lease cleaning, we may share relevant service documentation (including checklists and photos) with the property agent or landlord engaged by you or at your direction.
5.5 Legal and Regulatory Requirements
We may disclose your information if required to do so by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Classy Cleaning Solutions, our staff, clients, or the public.
5.6 Business Transfers
In the event that Classy Cleaning Solutions is sold, merged, or restructured, your personal information may be transferred to the new owner or operator as part of that transaction. You will be notified of any such change.
6. Cross-Border Disclosure of Personal Information
Classy Cleaning Solutions is an Australian-based business and our primary operations and data storage are within Australia. Some of our website analytics or cloud-based tools (such as Google Analytics or website hosting platforms) may store data on servers located overseas, including in the United States.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our website, you consent to the potential transfer of your data to overseas servers for these limited purposes.
7. How We Protect Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Password-protected systems and devices for storing client records
- Secure email communication for sensitive client correspondence
- Restricted staff access — only employees who require access to your information to perform their role are permitted to do so
- Use of reputable third-party payment processors with industry-standard encryption
- Regular review of our data handling practices
No method of electronic data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
8. Data Retention
We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. Specifically:
- Client booking and service records are retained for a minimum of 7 years in accordance with Australian tax and record-keeping obligations
- NDIS service records are retained in accordance with NDIS Practice Standards requirements
- Job applicant information is retained for up to 12 months after the conclusion of a recruitment process, unless the applicant is engaged
- Website analytics data is subject to the retention policies of our analytics providers (e.g. Google Analytics)
When your personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.
9. Cookies and Website Analytics
Our website uses cookies — small text files placed on your device — to improve your browsing experience and to analyse site traffic. Cookies help us understand how visitors use our website so we can improve its content and usability.
We use the following types of cookies:
- Essential cookies: necessary for the website to function correctly (e.g. session management)
- Analytics cookies: used to collect anonymous data about how visitors interact with our website (e.g. Google Analytics)
- Marketing cookies: used to track users across websites to deliver relevant advertisements, such as Facebook Pixel
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.
10. Direct Marketing
We may use your contact information to send you promotional content, special offers, or service updates — but only where you have:
- Expressly consented to receive marketing communications from us, or
- Previously used our services and have a reasonable expectation of receiving related communications
Every marketing communication we send will include a clear and easy method to opt out of future communications. You may also opt out at any time by contacting us at info@classycleaning.com.au or calling +61 470 203 988. We will action your opt-out request within a reasonable time and at no cost to you.
11. Your Rights and Accessing Your Information
Under the Australian Privacy Principles, you have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct any inaccurate, incomplete, or outdated personal information
- Complaints: lodge a complaint with us about how we have handled your personal information
- Opt-out: withdraw your consent to receive direct marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to all access and correction requests within 30 days. In some circumstances, we may be unable to provide access to certain information — if so, we will explain why in writing.
We will not charge you for making an access or correction request, but we may charge a reasonable fee for the cost of providing access where significant time or resources are required.
12. Complaints
If you believe we have not complied with the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance so that we can attempt to resolve your concern:
Email: info@classycleaning.com.au
Phone: +61 470 203 988
Mail: Classy Cleaning Solutions, Melbourne, VIC, Australia
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:
Classy Cleaning Solutions
Website: classycleaningsolutions.com.au
Email: info@classycleaning.com.au
Phone: +61 470 203 988
Location: Melbourne, VIC, Australia
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or privacy standards. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify you by email or prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes have been made constitutes your acceptance of the updated policy.
Classy Cleaning Solutions · Melbourne, VIC · info@classycleaning.com.au · +61 470 203 988